CenaComThe Highest Standard in Out-of-Court Dispute Resolution

State-Approved. Practice-Proven. Forward-Thinking.

CenaCom is a Center for Applied Conflict Management and a state-approved conciliation service (“Gütestelle”) pursuant to Section 204 (1) No. 4 of the German Civil Code (BGB). We support companies and public-sector institutions in structured out-of-court dispute resolution, including mediation, conciliation, and Alternative Dispute Resolution (ADR) procedures under German law. Our approach is designed for the efficient and legally robust resolution of complex conflicts of interest.

Badge: state-approved conciliation serviceBadge: Out-of-court dispute resolution since 2004.

Our PhilosophyConflict is an Opportunity for Consensus

We show you how conflicts can be resolved in a fair, interest-based manner—without going to court. CenaCom stands for streamlined, practical dispute resolution. We keep procedures clear and accessible: from well-structured filing forms to clear communication with all parties involved, including opposing parties, experts, and authorities.

We handle the formal requirements and advise you on selecting the appropriate dispute resolution procedure. As your external conflict managers, we guide you through the process from start to finish. Our commitment is to lasting solutions—we believe that every agreement lays the foundation for future cooperation.

Our SToryBuilt on Legal Expertise since 2004

CenaCom was established in 2010 in Karlsruhe through the merger of two state-approved conciliation services, recognized in 2004 and 2006 by the President of the Karlsruhe Regional Court. Today, CenaCom is among the most experienced providers of out-of-court conflict management in Germany. Our mediators bring many years of experience in leading complex negotiations and have conducted several thousand conciliation, mediation, and settlement procedures.

Our mediators and conciliators come from diverse professional backgrounds, including judges, engineers, economists, and attorneys. They are supported by experienced administrative and legal staff.

Our Code of ConductCreating Consensus

Professional out-of-court conflict management at CenaCom is founded on clearly defined values, set out in our Code of Conduct. We believe that conflicts can be resolved responsibly by the parties themselves—with the support of neutral third parties. Every conflict carries the potential for cooperation.

Our work follows five core procedural principles:

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Drei Geschäftsleute in einer Mediation an einem runden Tisch, aus der Vogelperspektive fotografiert.

Neutrality and Independence

Before initiating any proceedings, we examine potential conflicts of interest and ensure strict neutrality and impartiality.
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Zwei Hände halten passende Puzzleteile, die kurz davor sind, verbunden zu werden – symbolisch für Zusammenarbeit, Lösungsfindung und erfolgreiche Vermittlung.

Self-Determined Solutions

We support parties in developing their own solutions. We make solution proposals only upon request and with full disclosure of our role.
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Ein silbernes Vorhängeschloss auf einer beigen Oberfläche, symbolisch für Sicherheit, Schutz und Vertraulichkeit.

Absolute Confidentiality

We are bound by strict confidentiality. Information is not shared with third parties without explicit authorization from all participants.

Our CommitmentCenaCom in Facts and Figures

State-approved Conciliation Service

Recognized pursuant to Section 204 (1) No. 4 BGB and Section 794 (1) No. 1 ZPO.
Your benefit
Suspension of limitation periods and direct enforceability of agreements.

Proven Track Record

More than 8.000 conciliation procedures conducted.
Your benefit
Long-standing, demonstrable expertise across a wide range of conflicts.

Experienced Mediators

A team of qualified professionals with diverse legal and economic backgrounds.
Your benefit
Professional negotiation leadership and high success rates.

Efficient Procedures

Digital processes enable fast, standardized filing—even on the last day before limitation expires.
Your benefit
Swift case handling, scheduling, or issuance of non-settlement certificates within three months.

Transparent Costs

Competitive, clearly structured fees starting at €238 (incl. VAT), depending on the dispute value.
Your benefit
Cost-efficient and predictable alternative to litigation.

References

The Wulff Case (2012)

In 2012, a conciliation request relating to the so-called VW affair was filed with CenaCom against Christian Wulff. This case highlights CenaCom’s relevance in handling complex matters.

CenaComLegal Foundations of Our Work

Our procedures are firmly rooted in German law. They provide a clear legal framework, suspend the statute of limitations, and allow for the enforcement of agreements. This creates clarity and reliability for all parties involved.

A solid foundation is the key to success—this also applies to conflict resolution.

Legal Foundations

Explanation: These provisions confirm our official recognition as a conciliation service. This recognition is the legal basis for the effects our procedures generate—such as the suspension of limitation periods.

Our certification

Explanation: Initiating a conciliation procedure with CenaCom suspends the statute of limitations for your claims. This allows for an out-of-court resolution without time pressure and without risking the loss of your rights.

Details About State-Approved Conciliation Procedure

Explanation: The suspension of the statute of limitations ends six (6) months after the final failure of the conciliation attempt. This provides a clearly defined timeframe for the procedure.

Explanation: Settlements reached and recorded at CenaCom are directly enforceable. This ensures the legally binding enforceability of the agreed-upon solutions.

Explanation: Fees for proceedings before a state-approved conciliation service such as CenaCom are considered litigation costs and may be reimbursable in the event of success.

Explanation: This provision defines the civil-law settlement, which forms the basis of our dispute resolution procedures through mutual compromise.

Explanation: The German Attorney Remuneration Act (RVG) provides for a specific service fee for legal representation in conciliation proceedings.

Explanation: Under certain conditions, legal expenses insurers will cover the costs of a conciliation procedure at CenaCom. We recommend clarifying coverage with your insurer.

Schedule of fees

ReferencesProven Practice in Prominent Cases

CenaCom’s expertise is reflected in its successful handling of a wide range of conflicts—including highly sensitive and public matters.

Zwei Geschäftsmänner in Anzügen schütteln sich in einem modernen Bürogebäude die Hand, symbolisch für Einigung, erfolgreiche Verhandlungen oder den Abschluss einer Partnerschaft.

The Wulff Case (2012)Relevance in the Public Eye

In 2012, a conciliation request related to the so-called VW affair was filed with CenaCom against Christian Wulff. This case illustrates CenaCom’s significance in managing complex disputes with substantial media attention.