Mediation

Your Path to Consensual and Lasting Dispute Resolution

Mediation is a structured and voluntary process in which a neutral mediator facilitates communication between the parties in conflict. The aim is to develop viable solutions jointly that are accepted by all participants.

Unresolved conflicts hinder progress, strain business relationships and generate unnecessary costs. With professionally conducted mediation, CenaCom offers a legally sound, out-of-court alternative to litigation. We guide all parties step by step towards an agreement based on acceptance, fairness and lasting cooperation.

Drei Geschäftsleute im Büro, zwei davon geben sich die Hand, während eine Kollegin daneben lächelt.

What is Mediation?

Mediation is a voluntary and confidential procedure governed by the German Mediation Act (§ 1 MediationsG). The parties choose the mediator themselves and retain full control over the outcome. The mediator remains neutral, facilitates communication and ensures that all participants are involved fairly (§ 2 para. 3 MediationsG).

Mediation can be terminated at any time. If an agreement is reached, it is documented in a final settlement—durable, binding and supported by all parties.

CenaCom conducts mediations according to recognised mediation principles and a clearly defined procedural framework. Transparency, fairness and sustainable results guide the entire process.

Our Code of Conduct

A mediator is an independent and neutral person without decision-making authority who guides the parties through the mediation process.
(§ 2 para. 2 MediationsG)

Mediation ProcessThe Five Phases of Mediation

1

Phase: Introduction

Formal principles of the procedure are discussed and agreed (procedural rules, mediation agreement, roles).
2

Phase: Positions

Each party explains its respective viewpoints.
3

Phase: Interests

Through targeted facilitation, the mediator helps the parties understand one another’s underlying interests.
4

Phase: Options

The participants jointly develop possible solution approaches (e.g., through brainstorming) and discuss them.
5

Phase: Conclusion

Mutually agreed results are documented in writing. If required, the mediator may take on a monitoring or evaluation role.
Mediation

Your Benefits at a Glance

Professionally Facilitated

A neutral mediator guides all steps of the process, from clarification of facts to documentation.

Confidentiality

All content discussed in the mediation remains confidential; existing relationships can be preserved or strengthened.

Self-Determined Solutions

The parties develop their own solution, resulting in higher acceptance and longer-lasting outcomes.

Cost Control

Mediation offers predictable and often lower costs compared to court proceedings.

Time Efficiency

Mediation is designed to resolve conflicts quickly and directly. Disputes can be settled significantly faster than in court.

Flexibility

Dates and locations can be adapted to the parties’ needs, including the option of online sessions.

When Is Mediation Suitable?

Mediation is suitable whenever parties aim to develop a viable solution together. It is voluntary, confidential and independent of the amount in dispute. Common fields of application include:

Zwei Personen sitzen an einem Tisch und führen ein Gespräch.

Commercial and Corporate Disputes

  • Contractual disputes and performance issues
  • Conflicts between shareholders or business partners
  • Disputes arising from succession planning or corporate restructuring
  • Commercial lease disputes
Älterer Geschäftsmann präsentiert an einem Whiteboard vor einem Team, das an einem Tisch in einem modernen Büro sitzt.

Employment-Related Conflicts

  • Internal conflicts within teams or departments
  • Disputes between employers and employees
  • Cases involving bullying or discrimination
Zwei ältere Geschäftsleute mit grauem Haar stehen sich in einem modernen Büro gegenüber und führen ein ernstes Gespräch, während im Hintergrund eine jüngere Person mit einem Ordner vorbeigeht.

Family and Inheritance Disputes

  • Arrangements related to separation or divorce, such as custody, visitation, maintenance or asset division
  • Conflicts among heirs or disputes related to estate administration
Eine ältere Frau lehnt entspannt an einer Türrahmenkante, lächelt freundlich und trägt einen hellen Pullover.

Private and Neighbourhood Conflicts

  • Disputes arising from purchase contracts or services
  • Boundary and neighbourhood disputes
Mediation with CenaCom

Expertise in Out-of-Court Dispute Resolution

Since 2010, CenaCom has successfully facilitated more than 8,000 procedures. Our mediators contribute legal and economic expertise. They work neutrally, confidentially and in accordance with the highest professional standards.
Drei Personen sitzen gemeinsam auf einem Sofa in einem modernen Büro.