Code of ConductCreating Consensus

The Foundation of Our Work in Conflict Resolution.

Our Code of Conduct, “Creating Consensus,” forms the foundation of our work at CenaCom. We believe that conflicts can be resolved successfully through the responsible participation of all parties and the support of neutral third parties. Every conflict also holds potential as a catalyst for innovation and future cooperation. These principles guide our out-of-court conflict management services for companies, advisors, and institutions.

A mediator sitting at a desk in front of two women. All discussing a contract and on the way finding a consent.

Procedural PrinciplesOur Five Guiding Principles

We have many years of experience and formal training in consensual conflict resolution. In our daily work, we are committed to the following five core procedural principles:

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Drei Geschäftsleute in einer Mediation an einem runden Tisch, aus der Vogelperspektive fotografiert.

Neutrality and Independence

Before initiating any procedure, we examine all potential relationships or connections. In cases of conflict of interest, we disclose them and, if desired, appoint a different mediator. We maintain strict neutrality and impartiality throughout the process.

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Zwei Hände halten passende Puzzleteile, die kurz davor sind, verbunden zu werden – symbolisch für Zusammenarbeit, Lösungsfindung und erfolgreiche Vermittlung.

Self-Determined Resolution

We support the parties in developing their own solutions. We provide solution proposals only upon the explicit request of all parties, and always with full transparency regarding our role as conciliators.
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Ein silbernes Vorhängeschloss auf einer beigen Oberfläche, symbolisch für Sicherheit, Schutz und Vertraulichkeit.

Absolute Confidentiality

Confidentiality is a fundamental principle of our procedures. We adhere to the confidentiality obligations set out in Section 4 of the German Mediation Act. Without explicit authorization, we do not disclose information to third parties—before, during, or after the procedure.
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Blick von oben auf die spiralförmigen, verglasten Rampen im Inneren der Reichstagskuppel in Berlin, auf denen Besucher gehen.

Highest Quality Standards

The high level of trust placed in us by participants is rooted in our quality standards. Mandatory and ongoing professional development ensures that we maintain these standards at all times.
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Respect for Emotions

We acknowledge that emotional dynamics are part of any conflict. Understanding the subject matter and the personal perspectives involved is essential to our work. Emotions are recognized, respected, and carefully integrated into the process.

Confidentiality & Data Protection

Data protection and confidentiality are central elements of our Code of Conduct. Absolute confidentiality is a core principle of every out-of-court dispute resolution procedure and is legally required under Section 4 of the German Mediation Act (duty of confidentiality).

The mediator—and all individuals involved in conducting the mediation process—are bound by confidentiality unless otherwise required by law.

This obligation applies to all information obtained in the course of performing their duties. Notwithstanding other statutory confidentiality provisions, the obligation does not apply where:

1.) the disclosure of the contents of an agreement reached in the mediation procedure is necessary for the implementation or enforcement of that agreement,

2.) disclosure is required for overriding reasons of public policy (ordre public), in particular to prevent endangerment to the welfare of a child or serious impairment of the physical or psychological integrity of a person, or

3.) the facts are obvious or, by their nature, do not require confidentiality.

All employees have received data protection training and are bound by confidentiality and data secrecy obligations.

All processes within the company have been reviewed by an external data protection officer to ensure compliance with German and European data protection regulations. Recommended measures were implemented immediately. As part of the review of our IT security concept, all technical systems were also examined with regard to data protection and data security. This review confirmed, among other things, compliance with Article 32 of the GDPR (including adequate protection against unauthorized physical access and access to data processing systems, as well as sufficient safeguards to prevent accidental data loss).

Our CommitmentComprehensive Conflict Management and Applied Research

At CenaCom, our work in conflict management extends beyond procedural practice. We also provide advisory, developmental, research, and educational services. Companies, associations, and public-sector organizations increasingly recognize the value and long-term benefits of professional conflict management.

We analyze how conflicts are currently handled within your organization, support the implementation of effective systems, and introduce appropriate methods. In cooperation with academic institutions, we continually advance our practical expertise. Our experts also share their knowledge and research findings through lectures and seminars.

Zwei Männer stehen zwischen hohen, modernen Glasgebäuden und blicken nach oben.