On February 25, 2016, the Act on the Implementation of the Directive on Alternative Dispute Resolution in Consumer Matters and on the Implementation of the Regulation on Online Dispute Resolution in Consumer Matters (VSBG) was published in the Federal Law Gazette. The aim of the Consumer Dispute Resolution Act is to provide consumers with faster and more cost-effective access to mediation in the event of disputes over purchased goods or services. The law comes into force on 01.04.2016.
NewsPublished: October 11, 2019 | Updated: November 19, 2025
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The Consumer Dispute Resolution Act (VSBG) has been in force since April 1, 2016 and makes it easier for consumers to resolve disputes quickly and cost-effectively out of court.
