On November 10, 2014, the Federal Ministry of Justice and Consumer Protection presented a draft for the planned Consumer Dispute Resolution Act (VSBG). The planned law, which is due to come into force in mid-2015, is intended to provide consumers with a quick, inexpensive and simple way to resolve disputes with companies out of court. Companies will be given the opportunity to increase customer satisfaction with the help of a consumer arbitration board as part of a professional complaints management system.
You can find the draft law in our download center under “National legislation and documents”.
If you have any questions on the subject of “Out-of-court consumer dispute resolution”, please do not hesitate to contact us.
